Summary
The Operations Manager oversees back of house functions and operational execution at the Beverly Hills Rodeo Drive boutique, ensuring compliance with company procedures, inventory integrity, and efficient daily operations in partnership with the Store Director.
Responsibilities
- Oversee all back of house operations and ensure adherence to standard operating procedures.
- Manage inventory processes including cycle counts, discrepancy resolution, and physical inventory coordination.
- Verify accuracy of merchandise and supply deliveries and related documentation.
- Manage and develop the operations and stock team to improve communication and processes.
- Support rollout and training for retail applications and system updates.
- Conduct audits of loss prevention equipment and procedures and address issues proactively.
- Maintain store supply levels and oversee packaging, merchandise repairs, and PCI compliance.
- Monitor POS and payment related behaviors and escalate concerns to the Store Director.
- Coordinate with external vendors for store maintenance and repairs and escalate to corporate when necessary.
Requirements
- Minimum 5 years of retail operations experience, preferably in luxury fashion.
- Strong leadership, organizational, and problem solving skills.
- Effective communication skills with a proactive and adaptable approach.
- Proficiency in POS systems and Microsoft Office Suite.
- Polished appearance and professional demeanor.
- Availability for closing shifts, weekends, holiday season, and annual inventory.
- Ability to be mobile on the sales floor for extended periods.
- Discretion in handling sensitive business information.
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