Operations Manager - Short Hills

As an Operations Manager at Hermès Short Hills, you will oversee all operational functions, ensuring efficiency and compliance in a luxury retail environment. You will work closely with the Managing Director and sales team to support the client experience and operational growth.

• Oversee inventory control, housekeeping, maintenance, and selling service associates.
• Manage shipping and receiving department, ensuring timely merchandise movement and adherence to procedural guidelines.
• Ensure compliance with cash handling procedures and contribute to retail management as needed.
• Coordinate after-sales service and manage inventory discrepancies.
• Liaise with corporate departments and vendors for maintenance and IT needs.
• Manage operational team scheduling, training, and coaching.
• Prepare and conduct evacuation drills and emergency response training.
• Oversee staff sales and ensure compliance with operational policies.
• Recruit and maintain a talent bank for operational positions.

• 5+ years of retail management experience, preferably in a luxury environment.
• Proficient in shipping and receiving, with strong computer skills.
• Excellent communication skills and knowledge of POS and phone systems.
• Experience in building maintenance and ability to multitask under pressure.
• Strong interpersonal skills and collaborative management style.
• Ability to lift up to 25 lbs. without assistance.