Operations Professional - Bal Harbour

Summary

The Operations Professional supports back of house operations in a luxury store, ensuring order fulfillment, inventory accuracy, and exceptional client service. This role partners with client advisors, management, and corporate teams to drive operational excellence and contribute to sales and client experience goals. The position requires strong communication, problem solving, and proficiency with basic office software while working retail store hours.

Responsibilities

• Perform order fulfillment, shipping, receiving, and replenishment tasks
• Clean and handle jewelry and merchandise according to company procedures
• Supervise and reconcile merchandise inventory using reports and systems
• Report inventory discrepancies to management or corporate partners
• Respond to client and internal requests regarding product information, repairs, shipping, and inventory
• Support store sales by partnering with client advisors and generating service driven opportunities
• Handle internal and external phone and email correspondence
• Implement hospitality and store amenities to enhance the client experience
• Provide feedback on processes and seek continuous operational improvements

Requirements

• Strong analytical skills
• Proficiency in Microsoft Word and Excel
• Ability to work retail store hours including nights weekends and holidays
• Organized and detail oriented
• Flexibility to perform varied tasks based on business needs
• Ability to connect with clients and act as a brand ambassador
• Authorization to work in the United States
• College or university degree preferred