SummaryThe Operations Professional is the heart of the back of house operations in a Tiffany store, located in Atlanta Lenox. This role requires strong communication and problem-solving skills to work effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability. The Operations Professional must be strategic and hands-on, focusing on clients, people, and brand desirability, while embodying the core belief that People Make the Difference.
Responsibilities- Provide outstanding client service, order fulfillment, and inventory management.
- Ensure merchandise is delivered with the Tiffany Touch.
- Champion operational efficiency and effectiveness by completing daily tasks such as order fulfillment, shipping, receiving, and replenishment.
- Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy.
- Partner and communicate effectively with client advisors, management, and clients to respond to requests for assistance in product and service information.
- Elevate in-store experience by consistently delivering memorable moments and acting on client feedback.
- Support company operations efficiency objectives by providing feedback on process changes.
- Deepen relationships with clients to drive lifetime dedication and spend.
- Collect data during client interactions to cultivate new and existing clients.
Requirements- Strong analytical skills and proficiency in Microsoft Word and Excel.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Organized, detail-oriented, and flexible to perform different tasks based on business needs.
- Authorization to work in the United States.
- College/university degree preferred.
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