Summary
The Operations Professional supports back of house store operations, driving efficiency and contributing to sales and client satisfaction. This role manages order fulfillment, inventory, repairs, shipping and receiving while partnering closely with client advisors and management to deliver exceptional brand service.
Responsibilities
- Perform order fulfillment, shipping, receiving and replenishment tasks.
- Clean and handle jewelry and merchandise following company procedures.
- Manage transfers and take in jewelry repairs for processing.
- Reconcile merchandise inventory and report discrepancies using systems and reports.
- Partner with client advisors and management to respond to client requests and follow up.
- Support sales by facilitating service opportunities and handling phone and e-mail correspondence.
- Apply product and care knowledge to enhance client satisfaction.
- Implement operational efficiencies and provide feedback for process improvements.
- Maintain store amenities and hospitality standards to elevate client experience.
Requirements
- Strong analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail hours including nights weekends and holidays.
- Organized and detail oriented with flexibility to perform varied tasks.
- Ability to connect with clients and act as a brand ambassador.
- College or university degree.
- Authorization to work in Canada.
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