Summary
The Operations Professional supports back of house store operations, ensuring order fulfillment, inventory accuracy, and exceptional client service while partnering with client advisors and management to drive store performance and profitability.
Responsibilities
- Complete order fulfillment, shipping, receiving, replenishment, and merchandise transfers.
- Clean and care for jewelry and merchandise and manage jewelry repairs.
- Supervise and reconcile merchandise inventory using reports and systems.
- Report inventory discrepancies to management or corporate partners.
- Respond to client and internal requests for product, service, repairs, shipping, and inventory information.
- Support sales by handling phone and email correspondence and generating opportunities with client advisors.
- Implement hospitality and store amenities to enhance the client experience and act on feedback.
- Champion operational efficiency and recommend process improvements.
- Carry out operations functions to help achieve monthly, quarterly, and annual commercial targets.
Requirements
- Strong analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours including nights, weekends, and holidays.
- Organized, detail oriented, and flexible to perform varied tasks.
- Ability to connect with clients and act as a brand ambassador.
- College or university degree.
- Authorization to work in Canada.
- Effective communication and problem solving skills.
- Experience with inventory systems and reporting preferred.
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