Operations Supervisor

We are seeking an Operations Supervisor to join our team at Loro Piana in Houston. The Operations Supervisor plays a crucial role in the overall success of the business by managing all operational aspects of the store including shipment processing allocations, and distribution. You will partner with the store team and key retail leaders to ensure inventory needs and replenishments are aligned with company standards.

• Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.
• Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.
• Optimize inventory management and streamline operational processes while overseeing the accurate processing of shipments and transfers.
• Oversee the movement of merchandise from BOH to the sales floor and maintain appropriate inventory levels.
• Conduct cycle counts as per corporate calendar to verify product quantities and report discrepancies in a timely manner. Perform regular audits to verify product conditions.
• Identify opportunities of improvement for back-of-house functions to enhance operational efficiency.
• Collaborate with the Store Manager to facilitate performance management by providing constructive feedback and guidance to team members.
• Enforce company policies and safety procedures, maintaining a safe and organized workspace.
• Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales.
• Manage reservations and consignments to resolve issues according to company guidelines.

• 3+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.