Summary
The Outlet Store Leader provides strategic and operational leadership for an outlet store, developing teams and delivering exceptional customer experiences. This role drives business results while creating a high-energy, people-first culture and upholding brand and quality standards.
Responsibilities
- Lead, coach, and inspire teams to create a positive, performance-driven culture.
- Support team member hiring, development, performance management, and career transitions in partnership with field leadership and the People Team.
- Ensure visual presentation meets brand standards and supports quality, safety, and operational excellence.
- Oversee risk management, security, cash controls, inventory management, and internal audits.
- Identify business opportunities, communicate insights, and support initiatives and rollouts.
- Represent the brand with integrity and professionalism.
Requirements
- 5+ years of retail leadership experience, preferably in home furnishings.
- Strong leadership and communication skills, with the ability to inspire and guide teams.
- Exceptional analytical, problem-solving, and decision-making skills.
- Meticulous attention to detail and commitment to quality.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
- Ability to travel periodically, work a dynamic schedule, lift and move items up to 50 pounds, and perform physical tasks throughout the sales floor and stockroom.
