PT Sales Ambassador

Summary

The PT Sales Ambassador delivers exceptional customer service and curates personalized styling experiences that reflect the Ralph Lauren lifestyle. This in-store role focuses on building lasting client relationships, leveraging digital tools for clienteling, and supporting sales goals while contributing to team development and store standards. The position also assists with coaching Brand Ambassadors and participates in store initiatives to drive business results.

Responsibilities

• Provide personalized styling recommendations and product knowledge to meet customer needs.
• Drive individual and team sales by meeting KPIs (SPH, data capture) and supporting sales plans.
• Utilize CRM tools like Polo Connect to capture customer data and support clienteling and outreach.
• Coach and guide Brand Ambassadors to elevate customer-centric behaviors and relationship building.
• Maintain store visual standards, participate in store initiatives, and support hiring and training efforts.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication skills and ability to build positive customer and team relationships.
• Ability to operate register, stand and walk for multiple hours, and lift up to 30 lbs.
• Flexible availability including days, evenings, and weekends.
• Experience selling using digital tools preferred.