Summary
As a Part-Time Brand Ambassador you will deliver a personalized, customer-first shopping experience that reflects the brand's standards. This entry-level retail role supports store performance by engaging customers, driving sales, and maintaining store presentation. The position offers growth opportunities into future leadership roles.
Responsibilities
- Provide excellent customer service and maintain a customer-first mindset on the sales floor.
- Drive sales by meeting or exceeding individual KPIs (SPH, data capture) and using company tools.
- Support achievement of monthly and annual sales plans through teamwork and adherence to policies.
- Connect customers through the Polo Connect program and educate them on programs and offerings.
- Assist customers in fitting rooms, maintain store standards, and complete opening/closing responsibilities.
- Support operational activities including floor sets, replenishment (ISOS), and back-of-house processes.
- Maintain visual merchandising standards and provide feedback to management on product and category opportunities.
- Participate in required company trainings and talent development initiatives.
Requirements
- Retail or similar high-volume industry experience preferred.
- Strong communication skills and ability to deliver exceptional customer service.
- Ability to stand and walk for multiple hours and perform physical tasks including lifting up to 30 lbs.
- Ability to operate the register and perform cash wrap duties.
- Flexible availability to work days, evenings, weekends and potential overnight shifts or travel as required.
- Ability to build and maintain positive working relationships with customers, management, and team members.
