Summary
The Personal Shopper delivers exceptional, high-touch sales and styling services through private and on-site appointments, focusing on building and maintaining a loyal, high-value client base. This commission-based role requires meeting aggressive sales targets and offering wardrobe and product expertise while coordinating with internal teams to fulfil client needs.
Responsibilities
- Sell across the entire store and style customers from head to toe through private appointments and in-store service
- Cultivate, acquire and retain a personal client base and network within the community
- Demonstrate product and styling expertise to meet customer needs and exceed sales goals
- Maintain and update customer profiles and information in company systems
- Ensure private shopping suites and areas meet visual standards
- Provide on- and off-site selling and communicate regularly with clients via phone, mail and electronic methods
- Attend product knowledge and vendor educational sessions
- Partner with buying and exclusive services teams and resolve customer service issues with management
- Comply with health, safety, privacy and cybersecurity policies
Requirements
- Proven ability to exceed sales targets with a minimum individual sales base of $1.5M annually
- Minimum of five years experience in a commission sales environment
- Strong knowledge of wardrobing and styling techniques
- Demonstrated skill building and maintaining high-value client relationships
- Highly collaborative, entrepreneurial, competitive and self-motivated
- Ability to multitask in a fast-paced environment with minimal supervision
- Flexible availability including nights, weekends and holidays
