Phones And Cashier Support - Yorkdale

Summary

Provide professional phone-based customer service and perform cashier and administrative duties to support boutique operations and head office needs. Deliver accurate transaction processing, client communications, and high standards of presentation and confidentiality in a fast-paced retail environment.

Responsibilities

• Answer and manage inbound phone inquiries promptly and courteously, documenting and relaying messages to Fashion Advisors.
• Build and maintain strong client relationships via phone communications and follow-up.
• Process sales transactions at the cashier station accurately and maintain cash and wrap stations.
• Prepare packaging and assist with gift wrapping and other administrative tasks as needed.

Requirements

• 1-3 years of customer service experience; retail operations or phone customer service is an asset.
• Excellent verbal and written communication skills; English required, French is a plus.
• Strong organization, follow-up skills, and ability to multitask in a fast-paced environment.
• Willingness to work retail business hours including weekends and some flexible/out-of-hours shifts.