Summary
Lead the performance and strategic direction of a multi-store network across the Northeast, partnering with regional leadership to drive sales, optimize the store network, and deliver elevated client experiences at scale. Build collaborative relationships with Store Leaders, assess market dynamics and competitors, and craft agile strategies to sustain long-term growth. Oversee talent development and ensure consistent implementation of training and performance management across stores.
Responsibilities
- Hold stores accountable for delivering commercial results while ensuring an elevated client experience
- Plan and conduct effective store visits to maintain a 360-degree view of all business pillars
- Lead recruitment, development, retention, and inspiration of retail and regional talent
- Communicate and cascade business strategy and goals to exceed financial targets
- Identify and activate commercial opportunities and drive market share growth
- Collaborate with Client Relations and Client Development teams to recruit and retain clients
- Work with Retail Learning and HR to implement training initiatives across stores
- Coach Store Managers and drive a culture of regular feedback and development
Requirements
- Proven multi-store leadership experience in retail with responsibility for regional performance
- Experience developing and executing strategic business plans and driving sales growth
- Strong talent development and succession planning skills
- Ability to build collaborative relationships across leadership and store teams
- Knowledge of local market dynamics and competitor assessment
- Excellent coaching, communication, and stakeholder management skills
- Experience with retail training program implementation
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