SummaryAs a Retail Operations Manager, you will manage resources and uphold operational performance to support and maximize sales and profitability in your assigned stores. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site and report to a Senior Operations Manager.
Responsibilities- Lead the execution of store Retail Performance and Store Operations strategy.
- Oversee and be accountable for the daily execution of store operations including inbound merchandise receiving, outbound merchandise movement, and support online sales activity via accurate order fulfillment.
- Support merchandise price changes and manage expenses to increase profitability for assigned stores.
- Implement capital fund projects and manage payroll and non-payroll expenses.
- Oversee all labor, scheduling, and staffing of assigned stores.
- Collaborate with partners to ensure all mechanical and technological responsibilities are maintained for assigned stores.
- Flex resources, processes, and behaviors to maximize operational efficiency.
- Prioritize team workload and focus to achieve sales and profitability.
- Carry out the tasks of a Sales Support Manager in the absence of that role in an assigned store.
- Directly manage performance of Sales Support Managers, Alterations Manager, and Loss Prevention Leaders.
- Responsible for store inventory accuracy and lead the physical inventory process for assigned stores.
Requirements- 7+ years of experience, luxury retail fashion experience recommended.
- 4-year degree recommended.
- Track record for achieving business results.
- History of leading, motivating, and coaching teams.
- In-depth knowledge of profit and loss management.
- Advanced proficiency in Excel and Microsoft Word.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
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