Retail Training Manager

As a Retail Training Manager at CELINE, you will play a crucial role in enhancing the brand's image, product knowledge, and service experience across the West region. Reporting to the Retail Training Director, North America, you will be responsible for developing and facilitating training programs that align with the brand's vision and business needs.

• Develop and facilitate training programs on brand culture, product knowledge, and selling ceremony.
• Evaluate training and development needs of boutiques and strategize with the Training Director to revise or create new programs.
• Partner with Regional Director and VPs to coach underperforming associates and evaluate training levels.
• Facilitate new hire onboarding and assist with store openings.
• Provide floor support and spot coaching as needed during travel.
• Track effectiveness of training programs and provide regular follow-up.
• Collaborate with the Merchandising team to develop seasonal product training.

• Bachelor’s Degree or equivalent experience.
• Minimum 5 years of training experience in luxury retail.
• Strong communication, listening, and comprehension skills.
• Ability to develop interactive and comprehensive training programs.
• Proficiency in PowerPoint and Excel.
• Ability to travel 50% to support North America business and training priorities.