SummaryThe Training & Retail Excellence Manager, West Coast, is responsible for enhancing business performance through comprehensive training, both virtual and in-store, and overseeing new hire onboarding for Beauty Ambassadors and field team members. This role involves continuous hands-on coaching and education to ensure the Maison's standards for excellence are met and the client experience remains best-in-class. The position requires regular travel and high visibility in stores across the West Coast.
Responsibilities- Drive training and retail excellence in partnership with the Senior Director to implement and execute training solutions that enhance store performance.
- Deliver training solutions in collaboration with Paris Maison HQ to support luxurious brand experience and commercial goals.
- Conduct seasonal training seminars and orientation training for newly hired Beauty Ambassadors and Business Managers.
- Spend 60% of time in the field, working alongside Beauty Ambassadors with clear training outcomes.
- Develop strong relationships within the Maison and with store management teams.
- Ensure proper usage of onboarding and business fundamental tools by Beauty Ambassadors.
- Identify learning gaps and develop training tools to meet unique store needs.
- Partner with field team to deliver exceptional events and support retailer events.
- Drive vision for Retail Excellence standards in the West Coast region.
- Collaborate with NYO teams to ensure cohesion to retail excellence standards.
Requirements- 5 - 7 years of related field experience with training and events.
- Ability to develop strong relationships with various departments to elevate training and maximize sales.
- Strong strategic, creative, interpersonal, organizational, and communication skills.
- Demonstrates strong negotiation skills and operates with high integrity.
- Ability for domestic travel and flexible work hours to meet job objectives.
- High touch store visibility with 60% of time planned to be spent in stores.
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