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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Francis Kurkdjian
  • Manager Training and Retail Ex…
Francis Kurkdjian
Francis Kurkdjian

Founded in 2009

Manager Training and Retail Excellence

Type
Full time
Industry
Beauty and Fragrance
Location
Los Angeles, CA
Category
Training and Development
Remote
Not Remote
Seniority
Manager
Compensation
$100,000 - $110,000 annually

Jobs inner cover
Jobs inner cover

Summary

Francis Kurkdjian

Founded in 2009

Manager Training and Retail Excellence

Type
Full time
Industry
Beauty and Fragrance
Location
Los Angeles, CA
Category
Training and Development
Remote
Not Remote
Seniority
Manager
Compensation
$100,000 - $110,000 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

The Training & Retail Excellence Manager, West Coast, is responsible for enhancing business performance through comprehensive training, both virtual and in-store, and overseeing new hire onboarding for Beauty Ambassadors and field team members. This role involves continuous hands-on coaching and education to ensure the Maison's standards for excellence are met and the client experience remains best-in-class. The position requires regular travel and high visibility in stores across the West Coast.

Responsibilities
  • Drive training and retail excellence in partnership with the Senior Director to implement and execute training solutions that enhance store performance.
  • Deliver training solutions in collaboration with Paris Maison HQ to support luxurious brand experience and commercial goals.
  • Conduct seasonal training seminars and orientation training for newly hired Beauty Ambassadors and Business Managers.
  • Spend 60% of time in the field, working alongside Beauty Ambassadors with clear training outcomes.
  • Develop strong relationships within the Maison and with store management teams.
  • Ensure proper usage of onboarding and business fundamental tools by Beauty Ambassadors.
  • Identify learning gaps and develop training tools to meet unique store needs.
  • Partner with field team to deliver exceptional events and support retailer events.
  • Drive vision for Retail Excellence standards in the West Coast region.
  • Collaborate with NYO teams to ensure cohesion to retail excellence standards.
Requirements
  • 5 - 7 years of related field experience with training and events.
  • Ability to develop strong relationships with various departments to elevate training and maximize sales.
  • Strong strategic, creative, interpersonal, organizational, and communication skills.
  • Demonstrates strong negotiation skills and operates with high integrity.
  • Ability for domestic travel and flexible work hours to meet job objectives.
  • High touch store visibility with 60% of time planned to be spent in stores.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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