Manager Training and Retail Excellence

The Training & Retail Excellence Manager, West Coast, is responsible for enhancing business performance through comprehensive training, both virtual and in-store, and overseeing new hire onboarding for Beauty Ambassadors and field team members. This role involves continuous hands-on coaching and education to ensure the Maison's standards for excellence are met and the client experience remains best-in-class. The position requires regular travel and high visibility in stores across the West Coast.

• Drive training and retail excellence in partnership with the Senior Director to implement and execute training solutions that enhance store performance.
• Deliver training solutions in collaboration with Paris Maison HQ to support luxurious brand experience and commercial goals.
• Conduct seasonal training seminars and orientation training for newly hired Beauty Ambassadors and Business Managers.
• Spend 60% of time in the field, working alongside Beauty Ambassadors with clear training outcomes.
• Develop strong relationships within the Maison and with store management teams.
• Ensure proper usage of onboarding and business fundamental tools by Beauty Ambassadors.
• Identify learning gaps and develop training tools to meet unique store needs.
• Partner with field team to deliver exceptional events and support retailer events.
• Drive vision for Retail Excellence standards in the West Coast region.
• Collaborate with NYO teams to ensure cohesion to retail excellence standards.

• 5 - 7 years of related field experience with training and events.
• Ability to develop strong relationships with various departments to elevate training and maximize sales.
• Strong strategic, creative, interpersonal, organizational, and communication skills.
• Demonstrates strong negotiation skills and operates with high integrity.
• Ability for domestic travel and flexible work hours to meet job objectives.
• High touch store visibility with 60% of time planned to be spent in stores.