SummaryAs a Sales Advisor at A. Lange & Söhne in Costa Mesa, you will be an ambassador of the Maison, responsible for achieving personal sales targets and providing an exclusive brand experience. You will nurture and develop a base of high-end clients while participating in the daily operations of the boutique.
Responsibilities- Achieve key performance benchmarks and contribute to the boutique's fiscal strategy.
- Represent the brand professionally in compliance with sales policies and procedures.
- Be attentive and responsive to client requests, balancing brand initiatives and client expectations.
- Consistently achieve or exceed individual and boutique sales targets.
- Provide excellent client experience with professionalism within and outside the boutique.
- Lead and manage all steps of the sale ceremony according to brand policy.
- Negotiate and handle objections with ease.
- Identify potential sales leads and perform diligent follow-up.
- Participate in networking events to generate traffic and brand exposure.
- Maintain CRM efficiency and build long-lasting business relationships.
- Communicate professionally via telephone, email, and SMS.
- Maintain a precise business schedule and continue learning.
- Analyze client data to generate sales.
- Capture accurate client data to build lasting relationships.
- Resolve client issues and escalate as needed.
- Partner with management for in-store and offsite events.
- Adhere to social media and communication guidelines.
- Maintain professional attire and language.
Requirements- Possess a 'can do' attitude and understanding of luxury client experience.
- Bachelor's Degree.
- 5+ years of experience in the timepiece field.
- Exhibit critical thinking and solution-oriented skills.
- Availability to work flexible boutique schedules.
- Strong verbal, written, and organizational skills.
- Proficiency with MS Office and Excel.
- Secondary language is a plus.
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