Summary
Sales Ambassador responsible for delivering exceptional customer service and representing the Ralph Lauren lifestyle through personalized styling, clienteling, and sales growth. The role supports team objectives, coaches brand ambassadors, and participates in store initiatives while maintaining visual standards and brand policies.
Responsibilities
- Deliver exceptional customer service with product knowledge and personalized styling recommendations.
- Strategize personal business growth through wardrobing, outreach, and digital clienteling tools.
- Support team sales goals and collaborate to meet monthly and annual targets.
- Coach and provide guidance to Brand Ambassadors to improve customer centric behaviors.
- Capture customer data using CRM tools to support clienteling and business initiatives.
- Participate in store and company initiatives and community outreach.
- Maintain store visual standards following company guidelines.
- Provide feedback to management on category opportunities and needs.
- Support recruiting by engaging in networking and sourcing talent.
Requirements
- Sales experience in a complex, high volume, or high profile specialty environment preferred.
- Ability to communicate effectively with customers and store personnel.
- Ability to operate register, stand, move, and walk for multiple hours and work a flexible schedule including evenings and weekends.
- Ability to lift up to 30 lbs and maneuver around the sales floor and stock areas.
- Experience using digital tools for selling and clienteling preferred.
- Ability to build and maintain positive working relationships with customers and co workers.
- Willingness to support training and company initiatives to execute business results.
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