Summary
Sales Ambassador responsible for delivering exceptional customer service and representing the brand through product knowledge, personalized styling, and clienteling. Role focuses on driving sales, supporting team goals, coaching brand ambassadors, and maintaining store standards to create elevated customer experiences.
Responsibilities
- Deliver personalized customer service and styling recommendations.
- Strategize personal business growth and leverage digital tools for clienteling.
- Support team sales targets and uphold brand policies and standards.
- Coach and mentor Brand Ambassadors to improve customer centric behaviors.
- Capture customer data using CRM tools to support outreach and clienteling.
- Participate in store initiatives, community outreach, and team training.
- Maintain store visual standards and merchandising guidelines.
- Provide feedback to management on category opportunities and needs.
- Assist with talent sourcing and recruiting activities.
Requirements
- Sales experience in a specialty retail or high volume environment preferred.
- Strong communication and relationship building skills with customers and colleagues.
- Ability to operate register, stand, walk, and work on the sales floor for multiple hours.
- Ability to lift and carry up to 30 lbs and perform moderate climbing.
- Flexible availability including days, evenings, and weekends.
- Comfort using digital sales tools and CRM systems preferred.
- Ability to balance multiple tasks while prioritizing the customer experience.
- Capability to work around stock, dressing rooms, cashwrap and office areas.
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