Summary
The Sales Ambassador creates exceptional lifestyle experiences through personalized service, product knowledge, and thoughtful styling. This role builds client relationships, drives individual and team sales results, and helps uphold Ralph Lauren's store standards.
Responsibilities
- Understand customer needs and provide personalized product recommendations and styling guidance.
- Grow personal business through client outreach, comprehensive wardrobing, and digital clienteling tools.
- Meet or exceed sales goals and key performance indicators while supporting team results.
- Coach Brand Ambassadors, build customer relationships, and participate in team training and store initiatives.
- Maintain visual standards, provide feedback to management, and contribute to a positive and inclusive work environment.
- Support talent sourcing and balance store tasks while prioritizing the customer experience.
Requirements
- Sales experience in a complex, high-volume, or high-profile specialty environment is preferred.
- Strong communication skills and ability to build positive relationships with customers and colleagues.
- Ability to use digital tools to support customer sales and clienteling is preferred.
- Ability to operate a register, stand and walk for multiple hours, maneuver around the store, and lift or climb up to 30 pounds.
- Availability for a flexible schedule, including days, evenings, and weekends.
