Sales Ambassador

Summary

Sales Ambassadors create exceptional in-store experiences by delivering personalized styling and building lasting client relationships. They drive individual sales through proactive clienteling, use of digital tools, and by upholding the brand's visual and customer service standards. This role supports team performance and serves as an entry point for future leadership opportunities.

Responsibilities

• Deliver exceptional customer service by understanding needs and offering personalized styling recommendations.
• Develop personal business through wardrobing, outreach, and leveraging digital clienteling tools.
• Drive sales to meet individual and store KPIs and support team sales plans.
• Coach and guide Brand Ambassadors to reinforce customer-centric behaviors.
• Utilize CRM tools like Polo Connect to capture meaningful customer data.
• Maintain store visual standards and execute merchandising guidelines.
• Participate in store initiatives, training, community outreach, and hiring efforts.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication and relationship-building skills with customers and colleagues.
• Ability to operate a register and remain on your feet, stand, walk, and move for multiple hours.
• Ability to lift and climb up to 30 lbs and maneuver around the sales floor, stockroom, and dressing rooms.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Experience using digital tools to sell and support clienteling preferred.