Summary
Sales Ambassadors curate personalized shopping experiences that reflect the Ralph Lauren lifestyle, build lasting client relationships, and support store performance. This role emphasizes product knowledge, clienteling, and contributing to team goals while serving as a pathway to future management opportunities.
Responsibilities
- Deliver exceptional customer service with personalized styling recommendations and strong product knowledge.
- Drive individual sales and contribute to monthly, quarterly, and annual store goals.
- Leverage clienteling tools and digital platforms to capture customer data and expand business.
- Coach and guide Brand Ambassadors to ensure customer-centric behaviors and consistent brand standards.
- Maintain store visual standards and execute merchandising guidelines.
- Participate in store and company initiatives, community outreach, and team training.
- Provide feedback to management on category opportunities and customer needs.
- Support talent sourcing and hiring within the store.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication skills and the ability to build and maintain customer relationships.
- Comfort operating a register and working on the sales floor for extended periods.
- Ability to lift up to 30 lbs and maneuver around the sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, and weekends.
- Experience using digital selling tools and CRM platforms preferred.
- Ability to collaborate with colleagues and contribute to a positive team environment.
