Summary
The Sales Ambassador curates exceptional client experiences on the sales floor, driving sales and building lasting relationships through personalized styling and clienteling. This part-time role supports store initiatives, coaches team members, and helps maintain visual and operational standards to uphold the brand experience.
Responsibilities
- Deliver exceptional customer service with detailed product knowledge and personalized styling recommendations.
- Drive individual sales goals and support team achievement of monthly, quarterly, and annual targets.
- Strategize personal business growth through wardrobing, outreach, and leveraging digital tools for clienteling.
- Coach and guide Brand Ambassadors to foster customer-centric behaviors and relationship-building skills.
- Utilize CRM tools (e.g., Polo connect) to capture customer data and support clienteling initiatives.
- Maintain store visual standards and participate in store and company initiatives, including community outreach.
Requirements
- Sales experience in a complex, high-volume, or high-profile specialty environment preferred.
- Strong communication skills and ability to build positive relationships with customers and colleagues.
- Comfortable operating a register and using digital sales tools to engage customers.
- Ability to stand, walk, and move around the sales floor for multiple hours and lift up to 30 lbs.
- Flexible availability, including days, evenings, and weekends to meet business needs.
- Willingness to participate in training and support talent sourcing efforts.
