Summary
As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets, develops a client portfolio, and ensures an exceptional client experience across all touch points while participating in daily boutique operations.
Responsibilities
- Consistently achieve and exceed monthly sales targets as directed by management
- Provide outstanding customer service including greeting, acknowledging, and supporting clients before during and after sales
- Cultivate new and existing client relationships and capture client data for follow up and relationship building
- Assist and support after sales clients and escalate issues to management when needed
- Participate in in store and offsite events and networking as planned with management
- Understand and comply with security and operational policies and assist with boutique set up and breakdown
- Assist in merchandising displays back stock and daily maintenance
- Participate in daily and annual inventories and cycle counts to support audits
Requirements
- 2 to 5 years of previous experience in luxury retail
- Must be able to work weekends including Saturday and Sunday and one weekday
- College degree preferred
- Computer and internet savvy with MS Office experience SAP knowledge preferred
- Excellent interpersonal and communication skills and strong customer service orientation
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Additional language skills and knowledge of timepiece movements are a plus
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