Summary
The Sales Associate builds lasting client relationships to increase sales, service, and loyalty. This commission-eligible role focuses on delivering excellent customer service and meeting sales goals in a luxury retail environment.
Responsibilities
- Provide excellent service and exceed sales and service goals.
- Build and retain a loyal personal clientele through new client outreach and ongoing relationship development.
- Attend product and sales training sessions.
- Support sales through visual merchandising, department resets, and price changes.
- Contact clients about in-store events, product requests, and after-sales follow-up.
- Resolve customer service concerns and collaborate with sales management when needed.
- Follow health, safety, privacy, regulatory, and cybersecurity policies.
Requirements
- At least 4 years of experience in a commission-based sales environment.
- Consistent sales performance and a demonstrated record of meeting or exceeding sales quotas.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Collaborative, team-oriented approach.
- Ability to use social media and technology platforms to build a personal brand and strengthen client relationships.
- Knowledge of current and emerging fashion trends and products across store merchandise categories.
