Sales Associate - Keystone

As a Sales Associate at Marc Jacobs Keystone, you will drive sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Ensure the store is always guest ready, creating a welcoming environment for clients.
• Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
• Illustrate the different stages within the client journey and provide a unique and elevated experience to drive repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

• 1+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Experience in generating sales and building client relations.
• Demonstrated verbal and written communication skills.
• Passion and empathy for clients, anticipating and exceeding client expectations.
• Embrace change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Promote curiosity, diversity, and collaboration, and be open to disruptive ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.