Senior Client Advisor - Keystone

As a Senior Client Advisor at Gucci Keystone, you will play a pivotal role in driving sales, training Client Advisors, and managing daily store operations. You will embody the Gucci brand, fostering relationships with clients and acting as a brand ambassador within the community.

• Supervise and guide Client Advisors to achieve high performance and customer satisfaction.
• Collaborate with the Team Manager to provide real-time coaching and feedback.
• Facilitate training and onboarding for new Client Advisors.
• Deliver exceptional client service and exceed individual KPI goals.
• Manage floor leadership duties, including opening/closing the store and handling client issues.
• Maintain visual display standards and support daily store operations.

• 3+ years of sales management experience in retail or luxury retail.
• Bachelor’s Degree in a related field preferred.
• Proven ability to drive positive customer experiences and deliver results.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office software.
• Passion for the Fashion Industry and flexibility to work retail hours.