SummaryAs a Sales Associate at Marc Jacobs Opry Mills, you will be responsible for driving sales and providing exceptional client experiences in a dynamic retail environment. You will engage in clienteling and assist with store operations to ensure a welcoming atmosphere for all clients.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Ensure the store is guest-ready, creating a comfortable and welcoming environment for clients.
- Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
- Illustrate the client journey and core behaviors needed to provide a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products, brand DNA, and pillars.
- Capture client data and cultivate new and existing client relationships.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 1+ years of experience in retail, sales, or a related role with a focus on customer service.
- Experience in generating sales and building client relations.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset with a passion for the Marc Jacobs brand.
- Excellent organizational, follow-up, and time management skills.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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