SummaryThe Sales Associate at Troy Somerset is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. This role requires an understanding of Boutique operating processes and a commitment to maintaining a client-focused environment.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction, and average dollar per transaction.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment through best-in-class service in person, over the phone, and electronically.
- Develop a local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Problem-solve in partnership with the leadership team to resolve client issues.
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Locate merchandise at other boutiques for clients and process charge-send sales.
- Manage individual stock assignments and participate in inventory counts.
- Assist in packing or wrapping customers’ merchandise when necessary.
Requirements- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong relationships through communication, organization, and follow-through skills.
- Outstanding customer service skills in person, over the phone, and electronically.
- Ability to read, count, and write to complete business and client documentation accurately.
- Adaptability to manage time and priorities in a fast-paced environment.
- Willingness to work varied hours, including nights, weekends, and holidays.
- Ability to operate necessary equipment, including phone systems, cash register, and computers.
- Physical ability to stand for extended periods and lift at least 30 lbs.
- Adherence to all company policies, procedures, and standards.
We have summarized this job description for you, click apply to see more details from the employer.
