Sales Experience Manager

As a Sales Experience Manager in Costa Mesa, you will lead a team to provide exceptional client experiences, driving sales and achieving boutique goals. You will cultivate ongoing relationships with clients, contributing to the Cartier legacy.

• Drive sales and service teams to achieve or exceed sales targets and KPIs.
• Prepare and analyze sales reports and develop business strategies based on market intelligence.
• Build and develop a high-performing team through coaching and feedback.
• Lead client development and experience action plans to build long-term relationships.
• Promote operational excellence and continuous improvement within the boutique.
• Act as a Maison ambassador, upholding the boutique image and standards.

• Bachelor’s degree in a related field is a plus.
• 7 to 10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports and leading leaders.
• Proficiency in MS Office; SAP knowledge preferred.
• Available to work retail hours, including evenings and weekends.
• Strong interpersonal and communication skills with attention to detail.