Sales Experience Manager

As a Sales Experience Manager, you will lead business development and client relationship efforts at our Palo Alto boutique. You will drive sales, develop client strategies, and ensure the boutique's success through effective management and collaboration with corporate partners.

• Lead the development of client relationships and create memorable moments for clients and visitors.
• Drive sales and service teams to achieve or exceed sales targets and KPIs.
• Implement effective client strategies to increase business opportunities.
• Collaborate with Boutique leadership and corporate partners on CRM efforts and store objectives.
• Promote networking activities and develop Prestige Partnership strategies.
• Support sales and service teams on escalated client matters.
• Partner with Boutique Management and corporate departments to ensure boutique success.
• Lead boutique projects and manage controllable operating expenses.
• Prepare regular sales reporting and analysis.
• Motivate and support Boutique staff through strategic brand initiatives and team meetings.
• Perform administrative and HR tasks including commission checks, scheduling, and payroll management.
• Recruit and maintain a talent pipeline and identify training opportunities.
• Lead performance management processes and propose development opportunities.
• Uphold Cartier standards and create a positive boutique environment.

• Bachelor’s degree in a business-related field is a plus.
• 8-10 years of management experience in luxury retail or hospitality.
• Experience in managing direct reports.
• Availability to work retail hours, including weekends, and travel as needed.
• Previous experience with SAP is preferred.
• Strong leadership, analytical, organizational, and communication skills.
• Entrepreneurial spirit and creativity in team development.
• Collaborative approach and strong client service understanding.
• Attention to detail and ability to handle multiple tasks in a fast-paced environment.