SummaryAs a Beauty Counter Manager at Hillsdale Mall, you will be a key player in the Nordstrom Beauty Department, creating personalized beauty experiences and maximizing sales for the Charlotte Tilbury brand. You will lead a passionate team, combining sales expertise with teaching skills to enhance customer satisfaction and drive business results.
Responsibilities- Conduct makeup applications and skincare analyses, recommending products based on customer beauty goals.
- Collaborate with team members to foster a welcoming and inclusive environment for all customers.
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Ensure the department is customer-ready through organization and cleanliness.
- Stay updated on the latest beauty trends, products, and industry knowledge through training.
- Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.
Requirements- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Excellent ability to connect with customers and handle concerns proactively.
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals, with interest in using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- High level of ownership, accountability, and initiative.
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