SummaryAs a Store Manager at the Great Mall in Milpitas, you will lead the daily operations of the store, managing the team, merchandise, and sales results. You will report to the Regional Manager and be responsible for loss prevention compliance, human resources management, and visual merchandising presentation. Your leadership will ensure positive and inclusive client experiences, contributing to the store's commercial success.
Responsibilities- Lead the team to achieve individual and team sales targets.
- Implement a culture that leverages all KPIs.
- Analyze sales figures and KPIs to understand performance and sales opportunities.
- Deliver excellence and exceed client expectations.
- Drive the team to embrace a clienteling culture and build long-term client relationships.
- Ensure development and execution of company CRM initiatives.
- Promote brand awareness and establish market/store presence through community engagement and events.
- Ensure store visual standards are met and maintained in partnership with the visual merchandising team.
- Develop, train, and motivate associates to achieve and exceed sales objectives.
- Lead recruitment and build a talent pipeline through networking and competitive shopping.
- Provide guidance and feedback to associates through coaching conversations.
- Oversee performance processes and assist in establishing goals and objectives for associates.
- Manage day-to-day store operations to meet key performance indicators and profit and loss expectations.
- Maintain inventory accuracy and shrink rates within company standards.
- Comply with all Loss Prevention audits and inventory reconciliations.
- Develop accurate monthly schedules and ensure adequate floor coverage.
Requirements- 8+ years of retail experience.
- Minimum of 3+ years managing others in a customer service environment.
- Proven record of motivating, developing, and coaching team members.
- Strong analytical skills to analyze retail KPIs and on-floor behaviors.
- Ability to analyze selling reports and react quickly to business needs.
- Excellent verbal and written communication skills.
- Organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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