SummaryAs a Team Manager at SFO Airport, you will lead and inspire your team to deliver an unsurpassed luxury service culture in the store. You will spend most of your time on the selling floor, executing strategy and providing real-time coaching to achieve business goals. You will also contribute to recruiting, retaining, and developing top talent, embodying and promoting Gucci Values.
Responsibilities- Lead and inspire the team to execute a superior client experience.
- Capture meaningful client data to build relationships and personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support local events and product launches.
- Manage client flow and resolve service issues.
- Maintain deep knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Lead performance and development conversations with direct reports.
- Conduct regular performance conversations and develop action plans.
- Lead engaging morning briefings and deliver key business communication.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new team members.
- Manage employee-relations matters with Store Directors and People Partners.
- Monitor adherence to company policies and procedures.
- Maximize time on the selling floor and motivate team members.
- Analyze store results and propose action plans.
- Partner with Store Director and Merchandising team for feedback on products.
- Utilize digital platforms to support store and online sales.
- Collaborate with cross-functional departments and enforce company policies.
- Plan and consult with Store Director for scheduling and task allocation.
- Support visual merchandising standards and product handling.
- Support store opening and closing as Manager on Duty.
- Optimize stock management and report risks.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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