Sales Experience Manager - Wynn

Summary

The Sales Experience Manager leads business development and client experience at the Wynn boutique. This role drives sales performance, develops client relationships, partners with boutique and corporate teams, and manages and develops boutique staff.

Responsibilities

• Build client relationships and implement strategies to grow sales, client outreach, and repeat business.
• Monitor sales targets and KPIs, assess local market opportunities, and prepare sales reporting and analysis.
• Collaborate with boutique leadership and corporate partners on business priorities, projects, operating costs, and boutique operations.
• Coach, motivate, recruit, and develop team members; manage performance, scheduling, payroll, and related administrative tasks.
• Support escalated client matters and represent Cartier with a professional, approachable presence.

Requirements

• Eight to ten years of management experience, especially in luxury retail or hospitality.
• Experience managing direct reports and strong leadership, analytical, organizational, and communication skills.
• A business-related bachelor's degree, additional language skills, and SAP experience are preferred.
• Availability to work retail hours, including weekends, and travel as needed.