Overview
Our client is a New York fine and high jewelry house opening its first store in New York City. The Sales Manager will partner with the Store Director to build the store from its first day, combining personal high-value selling with floor leadership and daily operations. This full-time, in-store role offers the opportunity to work closely with the founders and help shape the client experience in a small team.
Responsibilities
- Achieve personal sales goals and contribute to store targets through fine and high jewelry sales.
- Build a private client book through outreach, referrals, appointments, and ongoing clienteling.
- Lead private appointments, bespoke and engagement consultations, and high-value presentations, communicating the design, materials, stones, and craftsmanship behind each piece.
- Partner with the Store Director on floor leadership; serve as manager on duty when needed and coach the team on selling, product knowledge, and client relationships.
- Help plan and host client events, and share client feedback and selling insights with the founders.
- Support store opening activities, including setup, systems, and operating procedures.
- Open and close the store as a keyholder; maintain security, inventory controls, client records, sales reporting, and visual presentation standards.
- Help recruit, onboard, and develop team members as the business grows.
Requirements
- At least five years of luxury sales experience, including substantial fine or high jewelry experience at high price points.
- Proven high-value sales performance and an established client network.
- Experience in store leadership or a senior selling role with keyholder and supervisory responsibilities.
- Strong knowledge of diamonds, colored stones, and precious metals; formal gemological training is a plus.
- Proficiency with clienteling tools and point-of-sale systems.
- Ability to work hands-on in a small, founder-led team and adapt as store practices take shape; store opening or early-stage brand experience is a plus.
- Polished communication, sound judgment with high jewelry clients, and an interest in design and culture.
- Availability to work on-site in New York City, including weekends, holidays, and client events.
