Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.
Overview
Our client is seeking a Store Manager to lead its first flagship on Madison Avenue in New York. This is a full-time, on-site role for a hands-on selling leader who can grow a destination luxury footwear business, build a small team, and shape the client experience. Working closely with leadership in Europe, the Store Manager will help establish the flagship as a foundation for future retail growth.
Responsibilities
Own store sales, performance against budget, KPIs, and the day-to-day client experience.
Sell alongside the team, building lasting relationships through personal outreach, CRM, and VIP clienteling.
Recruit, train, coach, and manage a small store team, including hiring a full-time Sales Associate.
Oversee service standards, merchandising, window displays, and daily store operations.
Grow the women’s business while developing opportunities across men’s styles.
Execute in-store events and PR activations in partnership with the New York and London teams, contributing client relationships and local vendor ideas.
Share client, product, wholesale, and market feedback with European leadership, and advocate for the store’s needs.
Requirements
At least five years of experience in premium or luxury retail, ideally in fashion, footwear, accessories, or lifestyle.
Store management experience preferred; accomplished Assistant Store Managers ready to lead an independent location will also be considered.
Strong record of selling, clienteling, team leadership, and managing to sales targets and KPIs.
Ability to make sound decisions independently while communicating proactively with leadership across time zones.
Experience building a business within a small or growing brand; training and leadership experience in a structured retail organization is an advantage.
Experience executing store events and working with PR or communications partners.
Familiarity with Madison Avenue or Upper East Side clientele, and an interest in art and design, are valued.
Bachelor’s degree or equivalent experience preferred.
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