SummaryAs a Sales Manager at Holt Renfrew, you will lead a team of sellers to drive the customer experience and achieve sales targets in a luxury retail environment. You will be responsible for providing an engaging employment experience while maintaining high standards of merchandise presentation and customer service.
Responsibilities- Achieve sales and customer service targets for the area of responsibility.
- Recruit, select, hire, and onboard top talent.
- Lead, motivate, and retain a team of high-performing employees.
- Collaborate with other store managers to deliver seamless sales and service to customers.
- Communicate standards and performance goals to employees and provide coaching.
- Model leadership behaviors that promote open communication and employee development.
- Oversee the Designated Sales Associate/Consultant program and partner with vendors.
- Recognize and reward extraordinary performance and develop improvement plans for underperforming employees.
- Develop and grow an active store client base and implement customer relationship management programs.
- Serve as manager-in-charge of the store as required.
- Maintain high standards of merchandise presentation and evaluate inventory performance.
- Participate in the development of store seasonal plans and identify business opportunities.
- Manage payroll expenses while ensuring appropriate coverage to meet business needs.
- Maintain operational awareness of leased businesses within the area.
- Comply with all Health & Safety policies and requirements.
Requirements- 5+ years of supervisory experience with accountability for driving sales.
- Proven track record of exceeding sales and profit targets.
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit and early adopter/change initiator.
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