SummaryAs a Sales Operations Account Analyst at Ralph Lauren in Kernersville, you will play a crucial role in managing customer orders and providing business support across various divisions. You will work closely with Ralph Lauren Accounts and Sales to ensure accurate order management and execution of post-market activities.
Responsibilities- Manage order entry, confirmation, and maintenance for assigned sales territory, including department and specialty stores, international accounts, and intercompany accounts.
- Validate seasonal buys and in-season reorders, resolving discrepancies with accounts.
- Monitor weekly order fulfillment and communicate concerns to management.
- Address issues impacting deliveries, such as late receipts and product shortages.
- Build strong relationships with accounts and buyers, understanding specific preferences and requirements.
- Maintain order accuracy and understand financial impacts of changes.
- Support multiple markets and seasonal customer buys, ensuring order integrity.
- Track and report deliveries through the warehouse management system.
- Analyze and review purchase order status, providing updates as needed.
- Travel to corporate offices as required.
Requirements- 2+ years of business-related or retail experience preferred.
- Proficiency in SAP order management and PKMS warehouse management systems.
- Intermediate Excel skills, including pivot tables and V-lookups.
- Strong analytical skills and aptitude for numbers.
- Excellent interpersonal and communication skills.
- Ability to work independently and in a team environment.
- Strong organizational and time management skills.
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