Sales Specialist - Palo Alto

Summary

The Sales Specialist delivers exceptional client service while achieving individual and boutique sales targets at the Hermès Palo Alto boutique. The role supports the Assistant Manager and collaborates with the sales and selling support teams in a fast-paced luxury retail environment. Key focuses include maintaining selling floor standards, accurate POS and CRM transactions, and adherence to asset protection procedures.

Responsibilities

• Meet monthly and annual individual sales goals and contribute to boutique targets.
• Organize and maintain the selling floor, including merchandising, restocking, VM guidelines, ticketing, and EAS tagging.
• Process POS transactions accurately, maintain CRM records, and support after-sales administration.
• Assist with inventory preparation and participate in physical inventory and monthly cycle counts.
• Follow asset protection procedures, including bag checks, key control, and merchandise security.
• Provide high levels of client service, including greeting, assisting, and packaging at POS.

Requirements

• Minimum 2 years of sales experience; luxury retail experience preferred.
• Strong relationship development and communication skills; even-tempered and able to multitask.
• Self-starter who can work independently and collaboratively; strong organizational skills.
• Open availability to meet business needs.
• Ability to lift 0-25 lbs. without assistance.