SummaryAs a Sales Supervisor at the Houston Tanger Outlet, you will support the management team in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching and developing the team. You will help implement and enforce company policies and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is always guest-ready, creating a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed to provide a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products, brand DNA, and pillars.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Open and close the store according to Marc Jacobs procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related role with a focus on customer service.
- Prior leadership experience strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Demonstrates passion and empathy for clients, exceeding expectations.
- Embraces change and new opportunities while staying true to the Marc Jacobs brand.
- Promotes curiosity, diversity, and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficient in operating a POS and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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