SummaryAs a Sales Supervisor at our Oak Brook location, you will play a key role in supporting the management team with all aspects of store operations. Your responsibilities will include driving sales, providing exceptional customer service, and coaching and developing the team. You will also assist in implementing and enforcing company policies and procedures to ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience with a customer-first mindset.
- Ensure the store is guest-ready, creating a welcoming environment for clients.
- Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
- Illustrate the client journey and core behaviors needed for a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Open and close the store according to Marc Jacobs procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related role with a focus on customer service.
- Prior leadership experience strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset, promoting curiosity and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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