Sales Supervisor

As a Sales Supervisor, you will lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. You will partner with the General Manager/Assistant Manager to learn the role of a leader, positively influencing the sales team and driving sales.

• Take a proactive approach to self-development and actively give/receive feedback through one-on-ones and coaching.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Action and commit to all training tools provided, including the 5C’s of customer excellence and product knowledge.
• Support and promote new business initiatives to create a positive reception from the sales team.
• Demonstrate professional etiquette through integrity, honesty, and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Uphold customer service and training standards in the store, exemplifying excellence in customer service responsibilities.
• Identify and communicate training needs to management.
• Consistently build and develop a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value-added services to enhance customer experience.
• Maintain merchandise in accordance with the Company’s visual presentation standards.
• Actively participate in upholding the brand aesthetic in all merchandising activities, including daily stock maintenance, product transfers, folding, and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures of the store and complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role to manage, mentor, and coach the sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks and communicate tasks and follow up to management and associates.

• College Degree or equivalent experience.
• Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses.
• Strong business acumen.
• Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation, and staff development skills.
• Strong communication and interpersonal skills.