Sales Supervisor

Summary

The Sales Supervisor is an in-store leader responsible for supporting the management team in developing a professional store team and achieving sales goals. This role involves coaching staff, delivering exceptional customer service and clienteling, and presenting product knowledge around fit, construction, and style. The Sales Supervisor practices professional salesmanship and assists store leadership with operational and HR alignment.

Responsibilities

• Support management to lead, coach, and develop store team members to meet individual and store objectives
• Collaborate with training teams to implement and maintain gold-standard service and selling practices
• Present and educate customers on product fit, construction, and style of ready-to-wear and custom-made items
• Execute professional sales techniques to achieve personal and store sales metrics and commission targets
• Ensure merchandise is properly and attractively displayed according to visual guidelines
• Coordinate with store support departments and align with HR on policies, procedures, and development planning
• Perform other duties as assigned by store leadership

Requirements

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service and clienteling skills
• Professional verbal and written communication skills
• Flexible availability, including nights, weekends, and holidays