SummaryAs a Sales Supervisor at the Tampa Premium Outlet, you will support the management team in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will help implement company policies and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver excellent customer experiences and build loyal customer relationships.
- Ensure the store is guest-ready and provides a welcoming environment.
- Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
- Illustrate the client journey and core behaviors needed for an elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand DNA.
- Initiate regular client contact and follow up on sales and inquiries.
- Foster a culture of collaboration and open communication.
- Maintain a learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related role with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset with a passion for the Marc Jacobs brand.
- Excellent organizational and time management skills.
- Proficiency in operating a POS system and Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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