Sales Supervisor - Wrentham Premium Outlet

Summary

The Sales Supervisor supports store management with daily operations, sales performance, and delivering an exceptional customer experience. This role leads the sales floor, develops client relationships, and helps maintain store standards.

Responsibilities

• Achieve individual and store sales targets and commercial KPIs.
• Lead the sales floor to provide elevated customer experiences and build loyal client relationships.
• Share product knowledge, styling expertise, and seasonal trends to support sales.
• Initiate client outreach and follow up on sales, events, and inquiries.
• Open and close the store, organize the sales floor and stockroom, and uphold company policies and standards.
• Collaborate with colleagues and management, and contribute to team development.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience is preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up, and time management skills.
• Computer skills, including POS and Microsoft Office; flexibility to work evenings, weekends, and holidays.
• Passion for the brand and its products.