SummaryAs a Sales Supervisor at our Yorkdale location in Toronto, you will support management in all aspects of store operations, including driving sales, providing exceptional customer experiences, and coaching and developing the team. You will implement and enforce company policies and procedures, ensuring store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is always guest-ready, providing a welcoming environment.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed for a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related role with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Demonstrates passion and empathy for clients, exceeding expectations.
- Embraces change and new opportunities while staying true to the brand DNA.
- Promotes curiosity, diversity, and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficient in operating a POS and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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