Sales Support Associate

As a Sales Support Associate, you will ensure a consistent memorable customer shopping experience by providing the highest level of service to guests and supporting the sales team as well as other back of house partners.

• Assist in all guest service areas including Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
• Create an ultimate experience for every guest by providing exceptional customer service and supporting front and certain back of house functions.
• Greet every client and assist them in their individual shopping needs.
• Maintain a welcoming environment that generates customer traffic and builds loyalty.
• Locate products for customers, complete transfers and charge sends from other stores as needed.
• Prepare store for opening and closing, including filling in merchandise and maintaining clean areas.
• Assist in processing sales transactions and be knowledgeable of store policies.
• Prepare food and/or beverages to client specifications in the Guest Kitchen.
• Provide assistance on the floor to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to appropriate areas of store.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.

• Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment.
• Detail oriented, customer service oriented and highly organized.
• Strong time management skills and ability to multi-task.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.