SummaryAs a Sales Support Specialist at Harry Rosen Bloor Street, you will play a crucial role in supporting the sales team to deliver exceptional service to our discerning clientele. You will be responsible for administrating and assisting in various tasks to enhance the customer experience and drive sales.
Responsibilities- Understand seasonal, quarterly, and weekly sales goals and outreach targets.
- Review client purchase history to identify opportunities and plan strategic outreach.
- Calendarize outreach for top clients prior to each season.
- Assist in preparing Herringbone laydowns and showcasing new arrivals.
- Prepare for client appointments and participate to personalize experiences.
- Follow up on appointments and manage garment alterations and deliveries.
- Assist with shipping, packing, and delivery of merchandise.
- Support Made-To-Measure scheduling and follow-ups.
- Manage daily and weekly administrative tasks and client appointment logging.
- Oversee cleanliness and organization of sales and alteration areas.
- Develop and review sales plans and conduct client reviews.
Requirements- Minimum of 2 years of retail sales and client development experience or related experience.
- Experience in menswear retail, including sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure is a bonus.
- Passion for creating exceptional customer service experiences both online and in-store.
- Desire to participate in training initiatives and incorporate acquired skills.
- Interest in technology to support retail Customer Service functions.
- Ability to work effectively as part of a team.
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