Seasonal Coordinator - Client Relations Center

Summary

Seasonal onsite coordinator supporting Hermes.com and flagship boutique clients via phone email and live chat to deliver elevated eCommerce client service. Role focuses on resolving client inquiries managing orders and collaborating with internal partners to maintain brand standards during a fixed seasonal period.

Responsibilities

• Answer phone email and live chat inquiries with professional communication
• Place and follow up on online orders and pending orders
• Resolve delivery and eCommerce order issues
• Respond to client voicemails and follow up timely
• Collaborate with flagship boutiques and internal teams to resolve client issues
• Maintain confidentiality and adhere to company policies
• Offer tailored solutions and recommendations to customers
• Adapt in a fast paced environment while upholding brand integrity

Requirements

• 1-2 years experience in a call center or customer service role
• Experience in luxury retail hospitality or high end customer service
• Familiarity with CRM systems and call center software
• Knowledge of Microsoft Excel and Word
• Strong verbal and written communication skills
• Ability to manage complex requests with discretion and professionalism
• High attention to detail and strong multitasking skills
• Open availability including weekends and flexibility to meet business needs